"I've personally seen Mark work effectively across a variety of situations, cultures and organizational seasons. He's been sent into a number of conflict situations in which he delicately identified the dynamics, root causes and pragmatic solutions for management. In virtually every instance where Mark was involved, we saw improvement in the situation on the ground. He is a wise and valuable partner to management. He is an excellent process facilitator, the best I've ever worked with. He keeps the objectives in sight but is flexible with the process. He is culturally astute and deeply committed to confidentiality."

Steve Saavedra, Executive Director